Privacy & Cookie Policy

General Overview of  Our GDPR Compliant Privacy Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our website, as part of the buying and selling process we may collect the personal information you give us such as your name, address and email address for marketing purposes only.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about new products and services, as well as other updates.

CONSENT

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, click here to contact us.

DISCLOSURE

We may disclose your personal information only if we are required by law to do so, or if you violate our Terms of Service.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Certain third-party service providers, such as payment gateways and other payment transaction processors (eg PayPal), have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other third-party sites and encourage you to read their specific privacy statements.

Google analytics:
Our website uses Google Analytics to help us learn about who visits our site and what pages are being looked at. All information gathered is completely anonymous and is used only to help us improve your experience of visiting our site.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information click here to contact us.

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MORE DETAILED GDPR STATEMENT

The remainder of this page outlines the procedures we have put into place to ensure compliance with the General Data Privacy Regulations (GDPR) and the EU Cookie Law.

The GDPR is the European Union’s new data privacy law. The GDPR requires companies to take steps to help secure personal data rights and more generally protect that data. The regulation also provides individuals with certain rights over their personal data, including a right to access, correct, delete, and restrict processing of their data.

DOES THE GDPR REQUIRE EUROPEAN PERSONAL DATA TO BE STORED IN EUROPE?

The GDPR doesn’t require personal data to be stored in Europe. The GDPR only requires that if the personal data of European residents is transported outside of Europe, then that personal data must be adequately protected. Companies are already required to take these steps under existing law.

HOW WE SECURE, STORE AND RETAIN DATA

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

1) Mandated by law, contract or similar obligations applicable to our business operations;
2) For preserving, resolving, defending or enforcing our legal/contractual rights; or
3) Needed to maintain adequate and accurate business and financial records.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

WHAT INFORMATION DO WE COLLECT?

We collect information so that we can provide the best possible experience when you utilize our website. Much of what you may consider personal data is collected directly from you when you:

(1) Purchase any of our products or services.

(2) Request support.

(3) Complete contact forms or request newsletters or other information.

(4) Participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.

AGE RESTRICTIONS

Our products and services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy to our website and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

YOUR RIGHTS IN RELATION TO PERSONAL DATA

Individuals whose personal data we process have certain rights in respect of that data, including:

(1) Right to information and access

You have the right to request access to the information that we hold about you.

In accordance with data protection laws, members also have the right to receive a copy of any information we hold about them in connection with the performance of our contract with them. On request, we will provide members with copies of their personal data in a convenient format (via electronic means or otherwise). Where technically feasible, we will also meet any member’s request to transfer their data to a third party.

(2) Rectification, erasure, and restriction

You have the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances. In responding to such requests, we will communicate to the individual concerned the impact of such restrictions or deletions.

We take reasonable steps to ensure that the personal data we hold about you is accurate and up-to-date and we will comply with any requests to rectify any inaccurate data we may hold about you.

We rely on the accuracy of information you provide us with and will rectify any notified inaccuracies following your request. Requests for access to information regarding personal, financial and work information should be via email. We may ask you to provide proof of your identity by answering security questions prior to making the changes.

(3) Right to object

You have the right to object to our information on the basis of its legitimate interests and the right to ask us not to process your personal data for marketing purposes, where relevant.

We are committed to respecting individuals’ rights. You may action your rights by contacting us using the details provided above and we will comply with your requests unless we have a lawful reason not to do so. We will endeavour to handle any requests within a reasonable period and, in any event, within a month of the original request.

DATA SECURITY

We will take appropriate technical and organisational measures to protect the personal data we transmit, store or otherwise process against accidental or unlawful destruction, loss, alteration or unauthorized disclosure or access.

HOW LONG DO WE RETAIN PERSONAL DATA?

We will only retain personal data for as long as is necessary to provide our services or for as long as we reasonably require to retain the information for our lawful business purposes or comply with a statutory or other legal requirement.

DATA BREACHES

In the event of any breach of systems impacting on the security of your or any other individual’s personal data, we will inform you at the earliest opportunity describing the nature of the breach, the possible consequences and the measures being taken to remedy the situation in accordance with our procedures and applicable law.

COMPLAINTS

If you are unhappy with the way in which we process your personal data, please contact us.

UPDATING THIS PRIVACY POLICY

From time to time we may change our data processing activities. We will notify you of any changes to this policy as required by law. We will also post an updated version on our website.

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General Overview of Our Cookie Policy

Cookies are small, completely safe and secure, text files that are placed on your computer or other communication device by the vast majority of websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The cookies I use are an integral aspect of life online and nothing whatever to be concerned about.

All my websites use cookies in order to give you as a visitor access to various functions and features which simplify your use of the website. Cookies are saved in your computer’s web browser when you visit a website and on later visits these can be fetched from the web browser for various types of applications. This website uses cookies for the following applications:

  • Anonymous analysis of how the website is used by my visitors
  • Anonymous tailoring of content based on how my visitors use the website
  • Allowing interaction between my website and social networks such as Facebook

This website may use cookies to help you navigate between different pages and to improve your overall experience.

All information collected by these “performance cookies” is anonymous and does not in any way impact on your privacy.

I need to use them to maintain the site’s effectiveness and ease of use. I may collect anonymous technical data about the type of Internet browser and computer operating system a visitor uses, and also which pages they visit and interact with.

This information does not identify you as an individual and is used only for tracking the general statistics of site use so that I can improve your experience while on the site.

By using my site and online services, you are agreeing that I can place these types of cookies on your computer or other digital communication device. If you don’t want cookies to be saved in your web browser it is possible to partially or completely block them. It’s also possible to remove cookies after they’ve already been saved to your web browser. Both of these actions are accessible through the settings in your web browser and exactly how you do it depends on which web browser you use.

As a visitor to my website you should be aware that some parts of the site may not function, or not function fully or correctly, if you choose not to save, or to remove, or to disable cookies.

 

More Detailed Information About Our Cookie Policy

We do not use cookies for any purpose other than the ones listed in this policy. By using our website, you agree that cookies may be placed on your computer or internet-enabled device.

WHAT ARE COOKIES?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use a number of different cookies including necessary, functional, performance and targeting cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use this information to improve the browsing experience for all of our users.

WHAT COOKIES DO WE USE AND WHY?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work, and we do not use these cookies to collect personal information about you. For example, we may use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

We are dedicated to enhancing your experience of our website and we use many tools to help us improve your experience. To this end, we use performance cookies to collect information about how you use our website and how often. These cookies only gather information for statistical purposes and do not gather any information that can personally identify you. However, because these cookies are not strictly necessary for the use of our website, we require your consent to use them. The performance cookies we use include:

First party analytics cookies may be used to estimate the number of unique visitors, to improve our website and to detect the most searched for words in search engines that lead to a webpage. These cookies will not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.

We also use Google Analytics and other third-party analytics providers to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.

WEBSITE VISITORS

When any user visits our website, we may also automatically collect certain limited information through the use of cookies to distinguish that user from other users of our website. This helps us provide a better experience when you browse our website and also allows us to improve our site.

HOW LONG DO COOKIES REMAIN ON A COMPUTER OR MOBILE DEVICE?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 90 days and two years from the date they are downloaded to your device.

SOCIAL BUTTONS

Social Buttons for third-party social media sites are used to enable our users to share or bookmark web pages. We cannot prevent these sites from collecting information about you.

HOW TO CONTROL COOKIES

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer work or be fully functional and accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: http://www.allaboutcookies.org.

DATA PRIVACY OFFICER

Leo Searle Hawkins

YOUR PERSONAL DATA IS IN SAFE HANDS

We may: use your personal data to help us provide a great customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely.

We do: respect your privacy and work hard to ensure we meet strict regulatory requirements.

We don’t: sell, rent or loan your personal data to third parties.

We’ll always go the extra mile to protect your personal data and as part of this, we regularly review our Privacy Policy so that you can see how we use your data and what your options are. Please be aware that changes relating to GDPR may necessitate changes to our Privacy Statement in the future.

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